Email us if you have any questions, cancellation requests and more.

If inquiring about an order, please include your Order Number as the Subject Line

If your cart includes both pre-order items and in-stock items, the entire order will ship together on the pre-order item’s estimated release date listed in the product description.

Orders will not be split.
If you need in-stock items shipped immediately, please place a separate order for those products.

If you choose to cancel a pre-order before it ships, the refund will be subject to a 6% processing fee, which will be automatically deducted from the refunded amount.

We record and save all shipments to make sure we can use your order number and review the video for quality assurance. However, if for some reason USPS has lost or your package was stolen, we can guide you on how to file proper reports in an effort to trace and find your missing package. If you have any questions, please let us know.

We use sleeves and card savers based on the rarity and value of the cards, although all cards have the basic protection, high value cards are protected with additional materials, such as top loaders, card savers, card guards and additional insulation. If you have any questions, let us know.

If your items fall under the high value category, we will make sure that your items have upgraded shipping. If you have any questions, let us know.

Envelopes don’t have full tracking by USPS and the arrival/delivery date is estimated. So of you got a notice that your package has been delivered but you haven’t received it, give it roughly 3 business days to confirm. Also, during heavy storm seasons, your mail will be delayed as well. If the mail was lost during transit, you will need to contact USPS for lost package tracing. If you have any questions, please let us know.

To minimize your shipping costs, orders $20 and under are shipped in an envelope, this excludes boxes, heavy items such as ETB, Blisters, etc. This only applies to raw, single cards, that weigh between 0 to 3 oz. Anything over will be shipped in bubble mailer or a box, depending on the items. If you have any questions or concerns, please email us.

Pokémon card rarities include Common (circle symbol), Uncommon (diamond symbol), Rare (star symbol), Holo Rare (star symbol with holographic image), Ultra Rare (e.g., EX, GX, V, VMAX cards), and Secret Rare (cards with set numbers higher than the set’s total number). Special rarities like Amazing Rare or Rainbow Rare may also be available in certain sets.

You May Request a Cancellation 24 Hours Before We Ship Your Order. Cancellation Requests Sent Later May Be Missed! There is a 6% Processing Fee That Will Be Automatically Deducted From Your Refund. By Requesting a Cancellation, You Agree to These Terms.

Yes, individual Pokémon cards can be purchased from various online marketplaces, card shops, and collector websites. This is a common way to acquire specific cards to complete a collection or build a competitive deck.

A factory-sealed Pokémon booster box should have clear plastic shrink wrap with the official Pokémon logo printed on it. Be cautious of boxes with generic or resealed shrink wrap, as they may have been tampered with.

To protect Pokémon cards, use card sleeves, top loaders, or hard plastic card cases. Store cards in a cool, dry place away from direct sunlight. Card binders and storage boxes are also popular options for organizing and storing larger collections.

If an order qualifies for a return, we will provide a pre-paid shipping label via email for you to send the item back to us.

We do not accept returns, except under special circumstances. Please contact us if you have concerns regarding your order.

The condition of a vintage Pokémon card can be assessed based on factors such as surface wear, edge wear, corner wear, scratches, creases, and centering. Cards in “Near Mint” or “Mint” condition have minimal to no visible flaws, while cards with more noticeable wear may be graded as “Played” or “Heavily Played.”

First edition Pokémon cards have a small “1st Edition” stamp on the bottom left corner of the card image and are typically more valuable due to their limited print run. Unlimited edition cards do not have this stamp and are part of the regular print run for a set.

Rarity symbols on the bottom right corner of the card indicate its rarity: a circle for common, a diamond for uncommon, and a star for rare. Holographic cards, full art cards, and cards with special symbols (e.g., GX, EX, V, VMAX) may have higher value. Researching card prices on collector websites or consulting a price guide can also help.

Booster packs contain a random assortment of cards, including the chance for rare and valuable cards. Theme decks are pre-constructed decks designed for gameplay and include a fixed set of cards. Elite Trainer Boxes contain multiple booster packs, accessories (e.g., card sleeves, dice), and a player’s guide.

The Pokémon Trading Card Game (TCG) is generally recommended for players ages 6 and up. However, people of all ages can enjoy collecting Pokémon cards. Always check the product packaging for the manufacturer’s recommended age range.